A strong sense of collaboration and community in a workplace can make all the difference between an effective and efficient team and one that doesn’t meet its goals. Many leaders struggle with how to build the best teams they can and facilitate collaboration, especially given the uncertainty of recent times and the rapid change it can bring to the workplace. At ARO, we leverage strong and collaborative teams to deliver superior results that exceed client expectations. Our dedicated operations teams have account resolution knowledge, are industry experienced and understand the requirements and expectations of our clients.
Here are three key ways that we promote great teamwork that leads to top-notch results:
1. Communication, communication, communication
Communicating well is the foundation of any good team. Communication means two things: speaking and listening. Speak your mind openly and honestly, and encourage the rest of your team to do the same. Communicate your expectations clearly so that everyone is on the same page. At the same time, listen. Show that you are open to suggestions, concerns, and constructive criticism. Ask questions, and show that you care about the answers. Make it clear that you value the ideas of each member of your team. We treat our teams right and provide them with the tools they need to provide the very best in customer service to our clients. Our teams are supported by initial as well as client-specific training and are provided with tools, information and portfolio analysis in order to contact the right party with the right message at the right time.
2. Establish some ground rules and aim for improvement over time
Rules don’t have to be restrictive. All groups have rules, whether spoken or unspoken. Make yours clear so that everyone understands them clearly and has a chance to offer suggestions. Norms and guidelines, even simple ones like “treat everyone with respect,” help pave the way for a great team experience. Establish rules early, but be prepared to adapt if they don’t work out. Encourage employees to find innovative ways to refine processes. At ARO, our goal is to deliver superior results that exceed our clients’ expectations by continuously seeking new ways to improve our processes and drive our results to a higher level. Team members understand they are a critical part of that process of continual improvement.
3. Be clear about the team’s purpose and goals and reward those who meet them
If the team doesn’t understand the “why” of their work, they have less of a reason to be motivated, attentive, and enthusiastic. Make sure you and the rest of the team know your long-term goals, the purpose of those goals, and how your current tasks (not to mention each team member’s contributions) fit into that big picture. Not only will this increase motivation among your team members, but it also gives you a clear way to evaluate the progress you all are making both collectively and individually. Throughout the ARO organization, our people are rewarded for hard work, success, delivering superior performance and results based on client scorecards.
Learn more about all of the ways ARO stands out — and can help your business — by visiting our website.
