Often, new business owners may question when to send an unpaid debt to a collections agency. According to Business News Daily, there are some basic guidelines to remember, including a 90-day waiting period after the last invoice before taking action.
Direct contact with the client up to that point is also an essential step, as is making sure you show empathy by not contacting the debtor at the workplace or threaten legal action. Ensuring that all the proper steps are followed before an agency gets involved goes a long way in making sure customers are treated with respect and dignity.
