It seems like a common-sense move: to stand in the shoes of your customers. But it can also be a great way to identify the root cause of why some customers do not pay their debts, or pay late.
From losing income suddenly to a lack of organization on their part, to wanting to resolve a dispute with you, there can be many reasons for an outstanding debt. The best approach is to let the conversation be guided by each potential concern — and to do it with compassion for their situation.
